We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@sunnyelectricals.co.uk. If your return is accepted, we’ll send you a return number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If returning goods to us, you must bear the cost of carriage back to us. 

You can always contact us for any return question at sales@sunnyelectricals.co.uk. 

If the item is surplus to requirements, any shipping charges incurred will be deducted.

Please note that some items may also incur a handling charge. This may vary depending on which manufacturer is supplying the goods. This will be confirmed prior to any refund being processed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.